Privacy Policy

We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, our website terms of use (accessible online at http://www.comohotels.com/terms-use-website). Please read this Privacy Policy carefully. By using this website or any individual COMO Hotel-related website (collectively, the "Website") or by using specific services that we offer, such as when booking a room at one of our hotels (the "Services"), you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website or Services immediately.

Who are we?
In this Privacy Policy, references to "we" or "us" are to COMO Hotels and Resorts which are:

  • The Halkin, by COMO
  • Metropolitan, by COMO, London
  • Metropolitan, by COMO, Bangkok
  • Metropolitan, by COMO, Miami Beach
  • Uma, by COMO, Ubud
  • Uma, by COMO, Paro
  • Uma, by COMO, Punakha
  • Cocoa Island, by COMO
  • Parrot Cay, by COMO
  • Maalifushi, by COMO
  • Point Yamu, by COMO
  • Como Shambala Estate

We are part of the COMO Group, which includes Club 21, COMO Shambala and the COMO Foundation.

We will at all times only collect and process your personal information in accordance with applicable data protection laws, including the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

What information do we collect and how do we collect it?
When you use the Website, register with us or sign up to receive our newsletters, or contact us by post, telephone, fax, e-mail, social media or SMS to make a booking or make enquiries, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, contact details, date of birth, gender, occupation and your credit or debit card details. We may also collect details of your computer's internet protocol address, which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

How do we use your information?
By using the Website or Services, you agree that your information may be used by us and by carefully selected third parties chosen by us for any of the following purposes:

(a) to provide you with our Services and any associated products;
(b) to provide you with a personalised browsing experience when using the Website;
(c) to facilitate your access to the Website or your use of the Services;
(d) for technical administration of the Website;
(e) to fulfil any contractual agreements between you and us or any requests for the Services;
(f) to respond to any comments, questions or feedback that you submit to us via the Website or contact us by other available means or to contact you regarding matters such as details of your booking or payment status;
(g) when we have your consent, to contact you about any promotions or contests or send you details (including by post, phone, fax, e-mail or SMS) of other products and services which we think may interest you;
(h) to engage in research and analysis in order to maintain and improve the Website and our products and Services, as well as develop new products and services;
(i) to manage any account that you hold with us; and
(j) to comply with legal and regulatory requirements.

We may also perform general analysis of user behaviour and characteristics in order to measure interest in and use of the various areas of the Website and to inform advertisers of such non-personally identifiable information as well as the number of users that have been exposed to or clicked on their advertising banner. We may sell or share anonymised aggregate data from such analysis with third parties.

Job applicants
We may collect, store and use certain personal information that you disclose to us  when you email us your CV to apply for a job with us. By sending us your CV, you agree that your information may be used by us and by carefully selected third parties chosen by us to process your application.

Transfers of personal data
We (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the European Economic Area or your jurisdiction, which may have lower standards of data protection. However, we will always store or process your information in accordance with this Privacy Policy, regardless of location. We may also disclose your information to third parties in connection with the sale, transfer or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy.

Security
We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

Third Party Links
When you are on this Website you may have the opportunity to visit, or link to, other sites not operated by the COMO Group, including web sites operated by other affiliated companies of the COMO Group, or by unaffiliated third parties. These sites may collect personal data about you. The COMO Group does not control sites that are operated by these entities and is not responsible for the information practices of these sites. We encourage you to review the privacy policies of third parties and their websites. This Privacy Policy does not address the information practices of those other websites.

What are your rights?
Depending on applicable law, you may have the right to contact us in order to find out what information we hold about you. You may also have the right to access, cancel or correct any information that we hold about you. If you wish to exercise any of these rights, please contact us using the contact details specified below.

If you wish to unsubscribe from e-mail marketing communications that we send to you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you. You may also contact us in writing using the contact details below to inform us if you do not wish to receive any marketing materials from us.

Cookies
The Website uses cookies. Cookies are small text files from a website that are stored on your computer, mobile phone or other device. These text files make using our Website more convenient by, among other things, recognising you when you return, saving your preferences and may help us to customise our Website for you based on your preferences.

We do not use cookies to store your name or similar identifying information unless you have agreed to this by selecting the "Remember Me" option. If you select this option cookies will be placed on your computer, which will allow our Website to recognise you when you return.

If you do not want us to use cookies when you use our Website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Please note that if you adjust your browser settings not to accept cookies, this may result in you being unable to use some of the facilities on our Website.

For more information about cookies, including further details as to what they are and how to refuse them, please visit www.allaboutcookies.org.

The following table describes the cookies we use on our Website and the purposes for which we used them:

Cookie Name

Purpose

Further information

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google

 

 

How up-to-date is this Privacy Policy?
We may update or amend this Privacy Policy from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or our Services, you agree to be bound by the terms of these updates and amendments.

This Privacy Policy was last updated on 22nd Jan, 2014.

Contact us
If you have any questions or comments about this Privacy Policy, or you wish to access or make changes to your personal information, please contact us at:

Data Privacy Office
6B Orange Grove Road
Singapore 258332
privacy@comohotels.com