Terms for Use of Website

Terms of Use

Thank you for visiting www.comohotels.com, (hereafter referred to as this “Website”). This Website is operated by COMO Hotels and Resorts (Asia) Pte. Ltd. (“COMO Hotels”) The following terms and conditions create a legally binding agreement between you and COMO Hotels ("comohotels.com”, "we" or "us" as the context may require).

By accessing and/or using any part of this Website and/or using any of the services provided via this Website, you shall be deemed to have accepted and thereby be legally bound by the terms and conditions set out below (these “Terms of Use”).


1.1. COMO Hotels’ affiliates include COMO Shambhala and the COMO Foundation, Club 21 Pte Ltd and its related companies and business units.
1.2 COMO Hotels manages various hotels which provide products and services which may be purchased on this Website. The companies and businesses which own the hotels managed by COMO Hotels’ are referred to in these Terms of Use as “Hotel Affiliates”. 
1.3. These Terms of Use contain the provisions in the contractual relationship entered into between you and COMO Hotels which you agree to be binding and enforceable at the time you access and/or use this Website and any of the products or services provided by COMO Hotels, its affiliates and  Hotel Affiliates via this Website.  You are deemed to have read, understood and accepted these Terms of Use.
1.4. COMO Hotels reserves the right to modify, add, vary or amend all or part of these Terms of Use from time to time without prior notice to you.  Your use of this Website and any of the services provided here after such changes are posted on this Website, shall be deemed an agreement by you to these Terms of Use as modified.


2.1. This Website and all materials, including but not limited to photographs, illustrations, data, text, images, logos, maps, plans, literary, artistic, musical works and all representations, information and all works in any media or format  whether relating to activities, programs, products and/or services offered by any part of COMO Hotels and its affiliates and Hotel Affiliates (the “Contents”) appearing on this Website are proprietary to and are protected by copyright, trademark and other forms of intellectual property rights (“Intellectual Property”)   owned, licenced to or controlled by COMO Hotels, its affiliates or Hotel Affiliates.
2.2. Except as otherwise expressly provided and agreed to in writing by COMO Hotels, you are strictly prohibited from using, uploading, downloading, copying, reproducing, re-publishing, transmitting, communicating, distributing, disseminating, decompiling, disassembling, modifying, adapting in any way, the Contents or any part thereof.
2.3. COMO Hotels, its affiliates and Hotel Affiliates retain all rights, title and interest in all Intellectual Property in the Contents and all concepts, systems, whether written or graphic and all other materials on this Website.


3.1. COMO Hotels reserves all rights to deny or restrict access to this Website to any person, or to block access from any internet source or address to this Website at any time in its sole discretion, and without providing any notice or reason.


4.1. This Website may contain links to other websites and pages which are not controlled, maintained or endorsed by COMO Hotels including but not limited to the online booking, reservations applications, tools or facilities maintained by third party service providers.  By clicking on or activating such links, you acknowledge that the COMO Hotels is not responsible for the consequences of your activities on the third party websites, tools, applications of other offerings or services and is not liable in any way whatsoever to you.  COMO Hotels does not represent or exercise control over such third party and such third party is neither an agent nor servant of COMO Hotels.  Any data or any information which you give to any other entity after leaving this Website is entirely at your own risk.  COMO Hotels, its affiliates and any Hotel Affiliates shall not be liable for any damages or loss arising from your access, use or other actions including by reason only of hyperlinking to such other websites.
4.2. All hyperlinks to such other websites are provided as a convenience to you, and COMO Hotels, its affiliates and Hotel Affiliates are not associated or affiliated, unless expressly stated to be so, in any manner with any trade or service marks, logos, insignia, other intellectual property rights or devices, which appear on such other websites.


5.1. No data transmissions over the Internet or via wireless networks can be guaranteed to be secure. Consequently, COMO Hotels cannot and does not ensure or warrant the security, authenticity, integrity or confidentiality of any information and/or communication you transmit to us and you do so at your own risk.
5.2. Any questions, comments, suggestions, feedback and/or information which is sent to us via this Website will be deemed to have been provided voluntarily on a non-confidential and non- proprietary basis.  COMO Hotels reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere on the Internet or on any written form, such information, including but not limited to, disclosing such information to its affiliates or Hotel Affiliates in connection with the development, marketing, manufacturing of products and services.


6.1. You hereby expressly acknowledge and agree that:-
6.1.1. This Website is provided on an “as is” basis without warranties of any kind and COMO Hotels does not warrant that the functions provided in this Website will be uninterrupted or error-free, or free from computer viruses or other harmful components, or unauthorised software, or that any defects will be corrected;
6.1.2. COMO Hotels does not warrant and hereby disclaims to the fullest extent permitted by law, any warranty as to the accuracy, reliability, timeliness, of the Contents including in particular the use of any representations and images;
6.1.4. Any material which you download or otherwise obtain through the use of this Website (such actions being strictly prohibited), is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data or other liability that may result from the download of any such material.  Neither COMO Hotels nor any of its affiliates nor Hotel Affiliates shall be liable or responsible for any computer virus, malware, communication line failure, interception of online communication, software or hardware problems (including without limitation to loss of data or compatibility problems), theft, destruction to your computer system or any other losses or damage resulting directly or indirectly from access to or use of this Website, or any uploading, downloading of any Contents or information (all of which are not authorised) from this Website.
6.2. While the COMO Hotels shall use our best endeavors to prevent any unauthorised entry to this Website, we shall not be liable for any damages or losses whatsoever or howsoever caused to you if any third party gains unauthorised access to this Website.
6.3. You agree to indemnify and hold COMO Hotels and each of its affiliates and Hotel Affiliates including, all directors, officers, employees and its agents, representatives, parent company, related companies and associated companies, harmless from any claim, loss, damages, demand or costs (including solicitors’ fees on a full indemnity basis) which COMO Hotels or any of its affiliates and/or Hotel Affiliates may suffer or incur due to or arising out of in connection with:-
6.3.1. Your breach of any of the provisions of these Terms of Use; and
6.3.2. Otherwise in connection with these Terms of Use and your use of this Website.


7.1. COMO Hotels, its affiliates  and Hotel Affiliates shall not be liable to you or any other party, or be deemed to be in default, for any loss, damage or expense arising from any delay or non-performance under these Terms of Use resulting from acts beyond its control, including without limitation (i) fire, accident, epidemics, infectious diseases, any law, order, proclamation, regulation, demand or requirement of any Government or administrative agency strikes, labour disputes (whether or not involving COMO Hotel’s or its affiliates’ or Hotel Affiliates’ employees), shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the above or not) beyond the reasonable control of COMO Hotels, (ii) acts of God (i.e. extraordinary or unforeseeable manifestation of the forces of nature beyond the powers of human intervention, such as tornadoes, hurricanes, typhoons and earthquakes), or (iii) war or armed conflict or acts of terrorism, which include disruption of civil authority, transportation or communication services.


8.1. No failure, delay, relaxation or indulgence on the part of COMO Hotels in exercising any power or right conferred upon it in these Terms of Use shall operate as a waiver of such power or right, nor shall any single exercise of any such power or right preclude any other or future exercise thereof, or the exercise of any other power or right under these Terms of Use.
8.2. If any provision of these Terms of Use is held or interpreted by any governmental authority or a court of competent jurisdiction, to be illegal or invalid under present or future laws or regulations effective and applicable during the term of these Terms of Use, such provisions shall be fully separable and these Terms of Use shall be construed as if such illegal or invalid provision had never comprised a part of these Terms of Use and the remaining provisions of these Terms of Use shall remain in full force and effect and shall not be affected by the illegal or invalid provision or by its severance from these Terms of Use.
8.3. Except for all affiliates of COMO Hotels and Hotel Affiliates, no other person shall have any rights under the Contracts (Rights of Third Parties) Act to enforce or enjoy any benefit under these Terms of Use Notwithstanding anything in these Terms of Use the consent of any third party is not required for any variation (including any release or compromise of any liability under) of these Terms of Use.
8.4 These Terms of Use constitute the entire agreement between you and COMO Hotels with respect to your use of this Website and supersedes all prior or contemporaneous agreements, negotiations, representations, warranties, understandings, correspondence and all other communications (whether written or oral, express or implied) or arrangements entered into between COMO Hotels,  its affiliates and/or Hotel Affiliates in respect of the matters dealt with in these Terms of Use. No promise, inducement, representation or agreement other than as expressly set forth in these Terms of Use has been made by COMO Hotels, its affiliates and/or Hotel Affiliates.


9.1. Your use of this Website shall be governed by, and interpreted in accordance with the laws of Singapore. The courts of Singapore have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms of Use and your use of this Website (including a dispute regarding the existence, validity or termination of these Terms of Use (a “Dispute”). You agree that the courts of Singapore are the most appropriate and convenient courts to settle a Dispute and you agree not to make any argument to the contrary.


COMO Hotels reserves the right to add, vary or amend any of these Terms of Use from time to time without prior notice. It shall reuse such Terms of Use by updating this page from time to time, and in its sole discretion.


11.1 You may need to create a registered account profile to use some of the services or features made available to you on the website. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects (“Personal Information”). We may also change registration requirements from time to time.

11.2 COMO Hotels reserves the right to terminate your account and your use of the Website without notice to you if it comes to our attention that any of the registration details you have provided is not current, incomplete or inaccurate.

11.3 The account password you provide should be unique and kept secure and you must notify COMO Hotels immediately of any breach of security or unauthorized use of your account. COMO Hotels will not be liable for any losses caused by any unauthorized use of your account.
11.4 Please refer to the Privacy Policy on the Website for information about how COMO Hotels uses your Personal Information. By providing your Personal Information on this Website, you agree to the collection, use, disclosure, transfer and processing of your Personal Information in accordance with the Privacy Policy.


12.1  COMO Hotels reserves the right to only accept orders from you if you are of sufficient legal age and capacity to use this Website in accordance with all terms and conditions and to create binding legal obligations in relation to the access and use of this Website and the products or services.

12.2 In order to make purchases on the Website you will be required to provide your Personal Information. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

12.3 You must be in possession of a valid credit/debit card issued by a licensed bank acceptable to COMO Hotels, and you authorise COMO Hotels to process a charge or charges on your credit/debit card in the amount of the total purchase price for the products or services which you purchase.

12.4 By making an offer to purchase the products or services, you expressly authorise COMO Hotels to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

12.5 You agree that COMO Hotels may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of the information.


13.1 The rates quoted in respect of the products and/or services available on the Website and the corresponding rates thereof are subject to change without notice. Please check the Website regularly for any updates and/ or promotional offers.

13.2 You acknowledge that the availability of the products and/or services on the Website does not constitute an offer by COMO Hotels,  its affiliates and/or Hotel Affiliates.  The acceptance of any request for the products and/or services made by you is purely at the discretion of COMO Hotels, its affiliates and/or Hotel Affiliates.


14.1 Payment can be made by Visa, MasterCard, or American Express, and other methods which may be clearly advertised on the Website from time to time.
14.2 You must make payment for the products or services you have requested in full using your selected mode of payment by the indicated due date (where applicable) which will be notified to you. The due date varies for each product or service.
14.3 If you fail to make full payment by the relevant due date in respect of a booking of any product and/or service, your booking will be cancelled automatically.
14.4 You warrant and confirm that you are the person to whom the credit/debit card used is issued to and whose name appears on the credit card. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit/debit card refuses to authorize payment to COMO Hotels, we will not be liable for the cancellation of your booking.
14.5  Your credit card details will be passed on to the respective hotels to secure/guarantee your booking. Should a deposit be required, the amount will be debited by COMO Hotels. Please note that your reservation requests are subject to room availability and confirmation by the hotel. Upon confirmation, you will receive a communication from COMO Hotels with a reference number and the rates confirmed by the hotel when all the components of your reservations have been finalized.


15.1 You may make payment for your booking in any one of the currencies supported on the Website. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of COMO Hotels from time to time.
15.2 Your payment in any of the supported currencies shall be in accordance with the applicable exchange rates at the time of your payment.
15.3  COMO Hotels, its affiliates and Hotel Affiliates shall not be liable for any exchange rate losses incurred by you as a result of any credit card or other transactions effected over the Website.


16.1 It is your sole responsibility to obtain a valid visa (where required) and comply with any applicable immigration laws for your entry and stay at your destination as well as to ensure that you have a valid passport for the duration of your trip.


The following terms and conditions are applicable to products and services listed on the website:

17.1  When you request for a product or service provided by COMO Hotels,  its affiliates and Hotel Affiliates which is subject to confirmation, you irrevocably authorise COMO Hotels to automatically charge your credit card upon COMO Hotels’ its affiliates' and/or Hotel Affiliates’ confirmation of the availability of the product or service at the quoted rate.
17.2 COMO Hotels will not automatically charge your credit card where there is a change in the rates quoted.

17.3  All requests for products and services on this Website are subject to availability and acceptance, at the discretion of the supplier of such product and/or service (whether COMO Hotels, its affiliates and/or Hotel Affiliates as the case may be).
17.4 In the event a product or service booked by you is not available, COMO Hotels shall use reasonable endeavours to recommend to you an alternative product or service of similar pricing and quality.
17.5 Where the product or service provided by the supplier is either not available or our suggested alternative (where applicable) is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.
17.6  If you fail to accept our suggested alternative product or service or render full payment by the specified due date as set out above, we reserve our right to cancel our tentative booking of the same.

Refund Policy
17.7 Refunds in such manner as COMO Hotels may determine at its sole discretion may be made by COMO Hotels  in the following circumstances if:
(a) the product or service provided by COMO Hotels, its affiliates and/or Hotel Affiliates which has been fully paid for is not available and our suggested alternative is not acceptable to you; or

(b) you cancel your booking with COMO Hotels, its affiliates and/or Hotel Affiliates within the time period permitted for refunds as stipulated in our confirmation to you.
17.8 All refunds are subject to the cancellation policies of the respective hotels.

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