People and Learning Manager

COMO Metropolitan Bangkok, Thailand

Property: COMO Metropolitan Bangkok
Position: People & Learning Manager    
Division: People & Culture        
Department: People & Culture
Reporting to: Operationally to Director of People & Culture, Functionally to Senior Manager, People & Learning      


Tasks / Responsibilities:

People Related:

  • Assist in all People & Culture functions such as recruitment and interviewing processes, compensation and benefits, compliance with statutory requirements team member relations and labor relations. 
  • Assist and supervise the daily activities of the People & Culture Department.
  • Assist and maintain, on a daily basis, giving a proper guidance of disciplinary action in terms of preparing a warning letter, wording, template & formatting align with labor law and employee’s handbook.
  • Supervise and coach the People & Culture Coordinator for all related administration, relating to employee benefits and welfare.
  • Monitor and ensure that Employee Information Board is up to date. 
  • Anticipate the employee requests and questions.
  • Conduct the Hotel Welfare Committee to improve and maintain a good level of welfare and wellbeing for all employees by having regular meetings, implement actions and communicate to concerns.


Learning & Development:

  • Ensure the effective implementation of all Learning & Development Policies and whilst maintaining COMO Hotels and Resorts Standards in People & Culture Management.
  • Design, develop, plan, administrate and implement an effective and systematic day to day training activities and programs for all levels or employees, resulting in a highly motivated, flexible and multi skilled workforce. This also includes the timely announcement in email and notice boards of all pre and post training activities. Pictures and related post training activities are posted on the notice board.
  • Ensure the implementation of an active and efficient Departmental Training system.
  • Review the progress of the Hotel’s Learning & Development Plan and make recommendations where necessary.
  • Hands-on and observe, review and improve Learning & Development practices and procedures throughout the hotel departments. 
  • Prepare and coordinate for Familiarization Programs for Key Management and Non Key Management positions.
  • Develop, update and organize well-structured Orientation Program in line with corporate guidance and to ensure that all New Hires are scheduled to attend the Hotel and Departmental Orientation Programs.
  • Liaise with Department Managers for preparing mentor program for all New Hires.  
  • Produce the monthly / quarterly / annualy training reports together with upcoming training programs and submit to Senior Manager, People & Learning and Director of People & Learning at the end of month.
  • Manage employee communication activities and programs to drive employee engagement such as monthly celebration, direct talk with General Manager, staff outings, safety and environmental committees.
  • Manage and driving all Corporate People and Learning initiatives such as online learning programs, sustainability & other relevant programs at hotel level in order to present/inform GM and Director of People & Culture accordingly.
  • Ensure that employees are trained all compliant programs completely as per the requirement by local laws and company standard.
  • Liaise with Security Manager to ensure that Safety Committee Team work out for all safety and security related, follow-up the correction actions for any challenge and/or concerns for our employees’ safety.
  • Coordinate with Security Manager and Chief Engineer to ensure that we always have full Emergency Response Team and quarterly re-training plan. 
  • Manage the training curriculums and report submission with Skills Development Department correctly and timely as per all requirements from Skill Development Act.
  • Ensure that the Training Budget is strictly adhered to and that all costs are spent wisely


Departmental Trainers:

  • Ensure that the recommended quota of Departmental Trainers are trained and maintained for each department
  • Ensure the maximum utilization of Departmental Trainers for each Department and follow up closely with LQA trainings, As well to ensure the departmental trainers are responsible to work closely with various department heads, Director of People & Culture & GM on self-internal audit of LQA effectiveness.
  • Regularly audit, evaluate and provide constructive feedback to Departmental Trainers on their performance and effective
  • Initiate and implement regular training and motivational / recognition programs to motivate Departmental Trainers.
  • Schedule regular meeting with respective Departmental Trainers and their Department Heads to discuss on training matters.
  • Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.


Industrial Release Students:

  • Build, liaise and maintain the connections Schools / Colleges / Universities concerned for building up the employer branding and arrange the recruitment/selection Industrial Release Students
  • Constantly monitor progress of individual trainees by meeting monthly with trainees and receive feedback from Department Heads involved in program and identify possible future hires for the Human Resources database.


Extra Duties:
From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.