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The ease of a fully serviced stay

Explore the benefits and inclusions designed to enrich every residence stay.

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Your Residence Host

A dedicated COMO Residence Host is on hand throughout your stay, providing personalised support and a single point of contact for anything you may need. From arranging last-minute reservations and local experiences to assisting with in-residence requests, your Residence Host helps ensure every part of your stay feels effortless and individually tailored.

HOST SERVICES

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Pre-arrival itinerary planning

On-site assistance available around the clock

Your Residence Host is available from 7.00am to 11.00pm, with the Duty Manager on hand overnight for 24-hour support

Arrival and Transport Services

From the moment of booking to departure, every detail is seamlessly managed, from transfers to reservations.

  • Round-trip transfers between Phuket International Airport and COMO Point Yamu (complimentary for stays of five nights or more)
  • Fast track at Phuket International Airport (complimentary for stays of five nights or more)
  • Airport coordination and arrival preparation, with your Residence Host tracking your arrival
  • Transport services on demand, including hotel limousine and taxi bookings (additional charges apply)
  • Early check-in from 12.00pm and late check-out until 4.00pm, subject to availability; later check-out on request (additional charges may apply)

Residential Lifestyle Services 

Extended daily services from laundry to villa preparation are available to ensure a seamless and comfortable stay.

  • Daily laundry service (up to five pieces per guest per day; additional pieces charged at laundry list prices)
  • Packing and unpacking services
  • Wardrobe steaming and organisation
  • Extended housekeeping and evening villa reset
  • Pool and terrace preparation
  • Family-friendly villa preparation, set up in advance according to your children’s ages

Bespoke Culinary Experiences 

Enjoy effortless in-villa dining with daily breakfast, curated pantry selections, and optional private chef experiences.

  • Daily in-villa breakfast for all registered guests, including children, served at a time of your choosing, with warm dishes cooked in-villa by your Residence Chef
  • A fully stocked non-alcoholic minibar, replenished daily
  • Local Phuket delicacies, seasonal fruits and a selection of healthy COMO Shambhala snacks
  • Optional private chef dinners, candlelit and celebration dinners (additional charges apply)
  • Pre-selected groceries provided upon arrival for stays of seven nights or more, ordered at least 72 hours before arrival (additional charges apply)
  • Other in-villa meal orders are charged at room service prices; the daily Residence breakfast is included
  • One-time family style barbecue (complimentary for stays of five nights or more)
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Wellness begins within

COMO Shambhala wellness is woven into your stay, with signature treatments and in-villa rituals designed for restoration.

  • COMO Shambhala sleep ritual at nightly turndown
  • Weekly guided private yoga or meditation sessions for longer stays
  • Access to wellness consultations
  • In-villa relaxation amenities (bath rituals, aromatherapy, herbal teas)
  • In-room treatments and sessions by COMO Shambhala (surcharges apply)
  • SleepHub® device available for set-up within residences upon request
  • One complimentary 60-minute COMO Shambhala Signature Massage per adult (complimentary for stays of five nights or more)

Family stays in our residences

Our residences are designed to make travelling together feel effortless, with generous living areas, private pools and room for different generations to gather while still enjoying privacy and space to unwind. From thoughtful villa preparation and baby amenities to Play by COMO, family dining, wellness and adventures across Phuket, every stay can be tailored to your family’s needs.

Dining designed for Families

Enjoy family-friendly dining with dedicated children's options across our menus. Children aged six and under dine complimentary when accompanied by a paying adult, while those aged seven to 12 enjoy 50 per cent off à la carte and private chef children's menus.

Room service charges apply to all orders, including children's meals.

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Wellness for All Ages

Reconnect as a family with private yoga sessions, gentle massages for children and wellness classes for teens, combining movement and mindfulness. Thoughtful amenities for younger guests, from baby cots to bottle warmers, ensure a comfortable stay, while babysitting services are available at an additional charge.

Access to resort facilities

Residence guests enjoy full access to COMO Point Yamu’s resort facilities, from holistic wellness at COMO Shambhala and destination dining to the 100-metre infinity pool, Play by COMO and experiences for all ages.

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