Legal mentions
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Legal information
Legal name: HOTEL LE MONTRACHET
Legal form: Simplified Joint-Stock Company (SAS)
Share capital of the Hotel: € 357,786.00
SIRET number: 321 747 792 00018
Intra-community VAT number: FR74321747792
Registered with the Trade and Companies Register: 321 747 792 R.C.S. Dijon
Represented by HLM HOLDINGS
Address: 10 place du Pasquier de la Fontaine, 21190 Puligny-Montrachet, France
Telephone: +33 (0)3 80 21 30 06
E-mail: [email protected]
Telemarketing
Individuals who no longer wish to be solicited over the phone can register for the free government sponsored “Do Not Call List” called Bloctel: https://www.bloctel.gouv.fr/
Please note that your registration may take up to 30 days to become effective after you have received your registration receipt.
Information about yield-managed pricing
In accordance with the Opinion of 27 January 2020 issued by the Conseil National de la Consommation regarding dynamic pricing (yield management), consumers are hereby informed that the rates displayed on the website www.comohotels.com may vary depending on demand, availability, and the booking period.
These price variations result from a dynamic pricing policy and do not constitute price reductions subject to the provisions of Article L. 112-1-1 of the French Consumer Code.
Dispute settlement
In case of dispute, only the French courts will have jurisdiction.
The Customer is encouraged to first contact the Hotel to seek an amicable solution, either in person with the reception team, by phone +33 (0)5 56 59 24 24 or via e-mail at [email protected]
If the dispute cannot be settled amicably within one (1) month of notification, it will be referred to the competent French courts under standard legal procedures.
The European Commission offers an Online Dispute Resolution platform to facilitate the independent settlement of online disputes between consumers and professionals within the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
In accordance with regulation No. 2016-301, the Customer also has the option to consult the Tourism and Travel Mediator. Before contacting the Mediator, the Customer must send a registered letter with acknowledgement of receipt to the Hotel.
To contact the Mediator, the Customer must complete a complaint form online available on https://www.mtv.travel/saisir-le-mediateur/ and follow the outlined steps to finalize the process.