Assistant Concierge

COMO Metropolitan Singapore

Property: COMO Metropolitan Singapore
Position: Assistant Concierge
Base Location: Singapore
Department: Front Office
Reporting to: Front Office Manager


  • Provide warm and courteous service and ensure a seamless arrival and departure experience.
  • Listen and anticipate guests' preferences and needs to offer personalized recommendations for dining, entertainment, local attractions, and activities.
  • Work in collaboration with the Bell desk team to ensure guest luggage’s delivered accurately to the room within the stipulated time frame.
  • Stand in at the hotel driveway to ensure all arrival guests are welcomed warmly.
  • Engage in conversation with guests while leading guests to the hotel check-in counter upon arrival.
  • Acting as the primary point of contact for guests seeking assistance or information, delivering efficient and accurate responses.
  • Handle special guest requests with utmost care and attention

Job Requirements:

  • Diploma in Hotel Management or equivalent.
  • Working knowledge with OPERA would be an added advantage.
  • Exceptional interpersonal skills to effectively interact with guests and colleagues.
  • Excellent written and verbal communication skills to convey information clearly and professionally.
  • Patience and good listening skills to understand and address guests' needs effectively.
  • Flexible with rotating shifts, including overnight shifts, and working on weekdays and public holidays.