Director of Villas

COMO Maalifushi Maldives

Property: COMO Maalifushi Maldives
Position: Director of Villas
Base Location: Maldives
Department: Rooms
Reporting to: Managing Director - Maldives

Tasks/Responsibilities:

• Lead, mentor, and supervise the Rooms Division team, including Front Office Managers, Housekeeping Managers, and department staff.
• Set performance goals, conduct regular performance reviews, and create opportunities for staff development and training.
• Foster a positive and motivated work environment, focusing on employee engagement and retention.
• Ensure that all departments within the Rooms Division maintain high standards of guest service, creating memorable experiences for guests.
• Handle guest complaints, special requests, and concerns in a timely and efficient manner.
• Monitor guest satisfaction metrics (e.g., guest surveys, online reviews) and implement improvements where necessary.
• Oversee daily operations within the Rooms Division to ensure seamless service delivery.
• Collaborate with all hotel departments, including F&B, Events, and Spa, to ensure a cohesive service experience for guests.
• Review and optimize operational workflows, identifying opportunities for improved efficiency and cost-saving measures.
• Work with the Revenue Management team to develop pricing strategies and optimize room inventory to maximize occupancy and revenue.
• Monitor and control departmental budgets, ensuring costs are kept within limits while maintaining service quality.
• Analyze financial performance and recommend strategies to improve profitability, including adjusting staffing levels or service offerings.
• Ensure compliance with all operational and brand standards, health and safety regulations, and quality control guidelines.
• Inspect guest rooms regularly, public areas, and back-of-house facilities to ensure cleanliness, safety, and maintenance standards are met.
• Oversee the housekeeping and maintenance departments to ensure timely room turnovers and preventative maintenance.
• Act as the primary liaison between the Rooms Division and other hotel departments.
• Collaborate with the Sales and Marketing teams to ensure room rates and packages are aligned with overall business objectives.
• Provide regular updates to senior management on the performance of the Rooms Division, including guest satisfaction, financial metrics, and operational challenges.
• Identify trends, technologies, and best practices within the hospitality industry to enhance guest experiences and improve operational efficiencies.
• Introduce new initiatives, programs, or services to increase guest satisfaction and room revenue.
• Drive sustainability and eco-friendly practices within the Rooms Division.

Extra Duties: 

From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.