Front Office Team Leader

COMO Metropolitan London, UK

Property: COMO Metropolitan London
Position:  Front Office Team Leader  
Base Location: COMO Metropolitan London  
Department: Front Office 
Reporting to: Reception Manager


  • Ensure every guest receives service that is to a high standard and is consistent
  • To supervise the day to day operations on the reception and to ensure that policies and procedures are followed.
  • Reception Team Leaders are to attend, and give, hand over at the end and start of your shift.
  • Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates. Maintain an excellent knowledge of room lay outs and features.
  • Represent the COMO brand and reflect the COMO Metropolitan London mission statement
  • Reception Team Leaders should set an example for employees to emulate and act as a role model

Key requirements

  • An individual who has a background in Front Office hospitality would be beneficial
  • Knowledge of Opera is highly desirable.
  • A positive character with a proactive approach and a self-driven attitude
  • Someone who has Excellent attention to detail
  • You have a responsible attitude with a calm and professional approach.
  • A team Player