Front Office Team Leader
COMO Metropolitan London, UK
Property: COMO Metropolitan London
Position: Front Office Team Leader
Base Location: COMO Metropolitan London
Department: Front Office
Reporting to: Reception Manager
- Ensure every guest receives service that is to a high standard and is consistent
- To supervise the day to day operations on the reception and to ensure that policies and procedures are followed.
- Reception Team Leaders are to attend, and give, hand over at the end and start of your shift.
- Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates. Maintain an excellent knowledge of room lay outs and features.
- Represent the COMO brand and reflect the COMO Metropolitan London mission statement
- Reception Team Leaders should set an example for employees to emulate and act as a role model
- An individual who has a background in Front Office hospitality would be beneficial
- Knowledge of Opera is highly desirable.
- A positive character with a proactive approach and a self-driven attitude
- Someone who has Excellent attention to detail
- You have a responsible attitude with a calm and professional approach.
- A team Player