Housekeeping Manager

Property: COMO Metropolitan London

Position: Housekeeping Manager

Base Location: London

Department: Housekeeping and Apartments

Reporting to: Assistant Executive Housekeeper

Overall Departmental Responsibility: Executive Housekeeper

Tasks/Responsibilities:

To assist with the daily operation of the Housekeeping & Apartments department, ensuring smooth and efficient running of allocated shifts and areas.
To ensure guest bedrooms, apartments, public areas and back-of-house areas are maintained to COMO and LQA standards.
To carry out regular room, apartment and public area inspections and follow up on issues identified.
To provide guidance and feedback to Supervisors and colleagues to maintain required standards.
To monitor the quality of work completed by contractors and specialist cleaning companies and report concerns.
To assist with spring cleaning, deep cleaning and other periodic cleaning programs.
To respond to and follow up on Housekeeping-related guest requests and complaints, escalating significant issues appropriately.
To lead by example and promote a positive, professional and supportive working environment.
To assist with the induction, training, coaching and development of Housekeeping colleagues.
To ensure SOPs, LQA standards and departmental procedures are understood and followed.
To maintain appropriate training and retraining records.
To support the Assistant Executive Housekeeper with performance management and development of team members.
To assist with the preparation of departmental rosters, taking into account occupancy, operational requirements and payroll.
To support daily staffing allocations and respond to changes in business levels and colleague availability.
To assist with the coordination and effective use of agency staff.
To support recruitment and onboarding activities when required.
To conduct regular stock counts and ensure agreed par levels are maintained.
To monitor the appropriate use and storage of Housekeeping supplies to minimise waste.
To follow procedures for the ordering, issue and return of employee uniforms.
To ensure guest linen is correctly handled, stored and rotated.
To assist with monitoring laundry and guest laundry/dry-cleaning services, reporting discrepancies where required.
To ensure the Lost Property procedure is followed correctly and consistently.
To monitor general Housekeeping presentation throughout the property.
To promote and maintain high standards of health and safety within the department.
To ensure colleagues follow relevant safety procedures and correctly use equipment and PPE.
To report accidents, incidents, hazards and maintenance issues promptly.
To assist with risk assessments, audits and compliance checks.
To support the Assistant Executive Housekeeper in ensuring mandatory training requirements are met.
To maintain clear communication with the Executive Housekeeper, Assistant Executive Housekeeper, Supervisors and other departments.
To attend and contribute to departmental meetings and briefings.
To ensure effective shift handovers and follow-up of outstanding matters.
To develop an understanding of departmental P&L and support cost-control measures.
To take responsibility for the smooth operation of the department during assigned shifts.
To support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, audits and initiatives.
To maintain confidentiality and comply with all hotel policies, procedures and standards.

Job Requirements:

To cooperate fully with other departments.
Do your utmost to avoid damage, degradation or loss to company assets by treating them with care and taking responsibility.
Set the example to others to follow with regards to grooming and appearance.
To support and deliver the aims and objectives of the COMO Approach.
Attend any training offered by the hotel that will develop knowledge and skills.
To work on ad hoc projects and reports as required.

Housekeeping Manager

Adults

Children