Receptionist

COMO The Halkin, UK

Property: COMO The Halkin
Position: Receptionist
Department: Front of House
Reports to: Guest Relations Manager / Front Office Manager / Assistant Front Office Manager

Role:
As a Receptionist, you are the first and last point of contact for guests, providing exceptional customer service and an ensuring a smooth check-in and check-out process. The role involves managing reservations, answering inquiries, handling payments, and assisting guests with any needs during their stay.

Tasks / Responsibilities

• Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
• Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates
• Maintain an excellent knowledge of room lay outs and features
• Check all of the day’s work from Front Office Cashiers. Handling cash and foreign currency exchange.
• Handle guests’ complaints or problems in a polite and helpful manner or escalate to the duty manager if required
• Offer guests information about the Hotel outlets, their opening, closing times and products on offer
• To attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
• Monitor general inbox on each shift and response to guest query
• Works towards departmental daily/monthly goals to meet the required target, including upsell and cross selling rooms, the spa and other hotel facilities
• Work closely with the other departments, including Reservations, Concierge and House Keeping to ensure guest expectations are met
• Ensure the reception area is keep clean and tidy at all times
• Know the main shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests
• Works towards departmental daily/monthly goals to meet the required target (i.e. – Upsell targets, LQA targets etc.)

Job Requirements:

• Previous experience in Reception in luxury hotel setting
•  Proactive in approach with self-driven attitude
• Excellent spoken and written English
• Excellent Social and Communication skills
• Well-presented and groomed

Desirable Attributes

• An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
• Experience with Opera System
• Ability to speak more than one language

Sustainability & Corporate Social Responsibility

At COMO, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals. We value candidates who are passionate about driving sustainable practices and contributing to a positive impact on our communities and the planet. Your participation will be crucial in helping us meet our sustainability objectives and create lasting change.