Receptionist

Property: COMO Metropolitan London

Position: Receptionist

Department: Front of House

Reports to: Reception Manager / Assistant Manager / FOH Manager

Role:
As a Receptionist, you are the first and last point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. The role involves managing reservations, answering inquiries, handling payments, and assisting guests with any needs during their stay.

Tasks / Responsibilities:
• Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
• Having a full understanding of the LQA Standards
• Answer calls in a polite and professional manner following LQA Standards and SOPs
• Be completely knowledgeable of our product, and timings for our outlets and services
• Handling cash and foreign currency exchange.
• Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
• Offer guests information about the Hotel outlets, their opening, closing times and products on offer
• Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
• Monitor general inbox on each shift and response to guest query
• Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
• Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
• Ensure the reception area is keep clean and tidy at all times
• Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guest

Essential Attributes
• Proactive in approach with self-driven attitude
• Excellent spoken and written English
• Excellent Social and Communication skills
• Well-presented and groomed

Desirable Attributes
•  An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
•  Experience with Opera Cloud in a 5-star luxury environment
• Creative thinking
• Ability to speak another language

Sustainability & Corporate Social Responsibility
At COMO, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals. We value candidates who are passionate about driving sustainable practices and contributing to a positive impact on our communities and the planet. Your participation will be crucial in helping us meet our sustainability objectives and create lasting change.