Receptionist

Property:​ COMO Metropolitan London

Position:​ Receptionist

Base Location:​ London

Department:​ Front of House

Reporting to:​ Reception Manager / Assistant Manager / FOH Manager

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Tasks/Responsibilities:​

• ​Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
• Having a full understanding of the LQA Standards
• Answer calls in a polite and professional manner following LQA Standards and SOPs
• Be completely knowledgeable of our product, and timings for our outlets and services
• Handling cash and foreign currency exchange.
• Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
• Offer guests information about the Hotel outlets, their opening, closing times and products on offer
• Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
• Monitor general inbox on each shift and response to guest query
• Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
• Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
• Ensure the reception area is keep clean and tidy at all times
• Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests

Job Requirements:​

• Proactive in approach with self-driven attitude
• Excellent spoken and written English
• Excellent Social and Communication skills 
• Well-presented and groomed
• An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
• Experience with Opera Cloud in a 5-star luxury environment 
• Creative thinking 
• Ability to speak another language