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Room Attendant

Property:​ COMO The Halkin

Position:​ Room Attendant

Base Location:​ London

Department​: Housekeeping

Reporting to:​ Floor Housekeeper / Head Housekeeper / Executive Housekeeper

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Tasks/Responsibilities:​

  • Clean bedrooms, bathrooms, apartments and guest areas to the standards required
  • Restock and replenish bath care products
  • Greet guests using their name and title
  • Ensure that guests’ personal properties requests are dealt with in an efficient and correct manner
  • To ensure that guest’s clothing is folded and stored correctly
  • Replace all guests’ supplies and stationaries as necessary and to the correct standard
  • Be responsible for any keys or spectral link phones assigned to you whilst on duty
  • Ensure that all of the rooms assigned to you are serviced in a timely manner and to COMO standard
  • Ensure all bed linens are changed and beds are made to standard and towels are replenished
  • Replenish bathroom products (e.g. soap, shampoo, tissues)
  • Ensure the safety of guests’ belongings by keeping door closed whilst servicing the rooms and checking the doors are securely closed when leaving
  • Ensure allocated rooms are cleaned within the specified time (during shift), this includes both occupied rooms and departures
  • Ensure that any damaged/stained linen is to be reported to the Floor Housekeeper
  • Report for work on time and dressed in your correct uniform and well groomed
  • Being able to maintain effective communication with your supervisors by giving clear and concise information at all times
  • Relate to supervisors any issues that may arise
  • Assist Floor Housekeeper in maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, and handover
  • Understand the daily brief each day for tasks, taking special care on instructions and special requirements
  • Report any room discrepancies each day
  • Ensure guest corridors are clean
  • Report any maintenance faults to the Floor Housekeeper
  • Take extra care with V.I.P rooms
  • Be vigilant and report any suspicious behavior to the Floor Housekeeper/Duty manager
  • Report any rooms that do not require service, are on double lock or do not disturb after 2pm to the Housekeeping Supervisor on duty along with any special guest requests
  • Make sure if allocated a spectral link phone, that they are switched on, before leaving the housekeeping office and answer promptly at all times
  • Help Floor Housekeeper handle any complaints relating to Housekeeping in a professional and courteous manner

Job Requirements:​

  • Proactive in approach with self-driven attitude
  • Good social and communication skills
  • Ability to work within a team, as well as alone
  • Attention to details, good timekeeping