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Sales Executive - Middle East Market

Property:​ COMO Metropolitan London

Position:​ Sales Executive - Middle East Market

Base Location:​ London

Department:​ Sales and Marketing

Reporting to:​ Director of Sales

Tasks/Responsibilities:​

  • Develop and grow a portfolio of local Middle East accounts through proactive sales activities.
  • Generate new business opportunities while maximising existing account production.
  • Conduct regular managed client’s meetings, presentations and networking events.
  • Negotiate preferred agreements and commercial partnerships.
  • Prepare quotations, contracts and account development plans.
  • Represent COMO Hotel and Resorts at local trade shows and FAM trips
  • Coordinate familiarisation trips and VIP site inspections.
  • Analyse production, booking pace and market trends, recommending revenue opportunities.
  • Work closely with Revenue Management, Reservations, Marketing and Operations to maximise conversion and guest satisfaction.
  • Maintain accurate CRM records, sales pipelines and monthly activity reports.
  • Manage day-to-day enquiries from travel partners, corporate clients and direct guests from the Middle East, ensuring prompt, accurate and personalised responses in line with COMO's luxury service standards.
  • Act as the first point of contact for key Middle Eastern accounts when the Director of Sales is travelling or attending client meetings.
  • Prepare bespoke quotations, proposals and availability options in collaboration with Reservations and Revenue Management.
  • Monitor outstanding enquiries daily and proactively follow up to maximise conversion.
  • Coordinate VIP requests, room upgrades, amenities and special arrangements with operational departments.
  • Support the management of high-profile family office, diplomatic and VIP reservations.
  • Assist with last-minute bookings, amendments and cancellations in a fast-paced environment.
  • Liaise daily with Reservations, Front Office, Guest Relations and Finance regarding bookings, deposits, billing instructions and special requests.

Job Requirements:​

  • Minimum two years' experience in luxury hotel sales or business development.
  • Knowledge of GCC and Middle East travel markets.
  • Strong negotiation, presentation and relationship-management skills.
  • Excellent written and spoken English
  • Experience with Opera Cloud, CRM and Microsoft Office.
  • Commercially driven and results focused.
  • Professional, polished and culturally aware.
  • Excellent communicator and relationship builder.
  • Self-motivated with strong organisational skills.
  • Passionate about luxury hospitality and exceptional guest experiences.