Service Attendant, nahm

Property: COMO Metropolitan Bangkok
Position: Service Attendant, nahm
Division: Food and Beverage 
Department: nahm Service
Reporting To: nahm Food and Beverage Manager

Job Purpose:

To oversee the back-of-house, ensuring efficient operations and excellent guest service. This role involves on learning by heart the potential allergens in our food/drink and managing the pass and communicating important information to the kitchen. 

Tasks/Responsibilities:

General Responsibilities:

• Report to work on time, neatly groomed, and in the correct uniform.
• Assist in administering and communicating pertinent information.

Service Responsibilities:

• Ensure all necessary items (cutlery, glassware, linens, etc.) are clean and stocked.
• Share non-available item from kitchen to front house before and during each service.
• Prepare and stock beverages/ cold towel/napkins as needed.
• Carry trays, prepare drinks, and serve food and beverages to customers.
• Ensure the restaurant and back of the house are in good condition when opening/ closing, following sustainability policies.
• Present, serve & describe and recommend food, beverage and cooking methods of menu items.
• Check customer satisfaction and report any issues to the manager.
• Follow standard of LQA
• Follow procedures and house rules according to standards.
• Perform all common activities involved in service, including cleaning
• Communicate effectively with colleagues and management.
• Ensure performance of trainee

Training:

• Train employees with individual or group training and attend required training courses in nahm and other departments.

General:

• · Ensure individual style, working practices, and conduct align with COMO’s Mission, Vision and Values.
• · Enhances team morale and spirit by cultivating strong relationships with hotel colleagues.
• · Undertakes any additional tasks as instructed by the superior.
• · Is thoroughly acquainted with all health and safety, fire, and emergency procedures.
• · Adheres to high standards of personal hygiene, attire, uniform, and body language.
• · Remains courteous and professional in all situations that reflect on the hotel's reputation.
• · Attends meetings and training sessions as required by the superior.
• · Actively participates in and supports the hotel’s sustainable practices, contributes and initiatives.
• · Ensures that all activities are conducted with honesty, integrity, and in line with Thai law.

Performance Evaluation Criteria:

• Meet monthly goals. Propose and follow up on new projects
• Ensure the back of house is well-organised, service runs smoothly, adhere to LQA standards and COMO values
• Share knowledge through training
• Facilitate clear communication and coordination within nahm, with other departments, and with guests