Assistant Head Concierge

COMO Metropolitan London, UK

Property: COMO Metropolitan London
Position:  Assistant Head Concierge  
Base Location: COMO Metropolitan London  
Department: Front Office - Concierge
Reporting to: Head Concierge


  • Plan and ensure the hotel is ready for the day’s business - preparing for the morning meeting and sharing information with the team.
  • Assist the head concierge and be actively involved in supervising the day-to-day operation in reception, guest relations, concierge, and housekeeping ensuring exceptional guest service. Taking ownership of guest requests and following them through to successful completion.
  • Develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests.
  • Provide efficient, polite, and courteous service on arrival and departure of guests in the hotel.
  • Coordinate and manage hotel guests with business services, luggage storage, and rooming.
  • Assist the Head Concierge with day-to-day tasks and cover the front doors when required.

Key requirements

  • An individual with Previous Concierge experience in a 4/5 star property 
  • Have a proactive approach with a self-driven attitude 
  • Excellent social interaction and communication skills 
  • Excellent spoken and written English 
  • Good general knowledge of London in order to assist guests with their bearings 
  • Working knowledge of Opera would be advantageous, although not essential 
  • A full, clean driving license