Assistant Housekeeper

COMO Metropolitan Singapore

Property: COMO Metropolitan Singapore
Position: Assistant Housekeeper
Base Location: Singapore
Department: Housekeeping
Reporting to: Executive Housekeeper

Job Summary

Responsible for the overall direction and operations housekeeping functions for COMO Metropolitan Singapore ensuring that all property and company standards are implemented, followed, and improved where necessary.

Tasks/Responsibilities:

  • Be knowledgeable about the facilities, operating hours, and services provided in COMO Metropolitan Singapore.
  • Monitor and maintain standards in the rooms, public areas, and linen/uniform room and laundry as per Leading Quality Assurance and COMO Hotels and Resorts guidelines.
  • Be knowledgeable and follow all Fire, Health & Safety, Hygiene Regulations, Security, and Medical Emergency procedures. Follow and enforce the set Rules and Regulations to your team members.
  • Monitor daily operational issues of the Housekeeping Department.
  • Check all vacant guest accommodations prior to the arrival of incoming guests.
  • Prepare room history program detailing dates for maintenance/cleaning guest rooms, specific room items, spring-cleaning programs, etc.
  • Monitor climatic change to ensure seasonal problems such as mould, insects, etc. are kept under control through preventative action.
  • Conduct daily walks through all public areas to ensure standards of cleanliness are being achieved.
  • Maintain all housekeeping and laundry equipment to manufacturer’s standards, ensuring maintenance requests are placed promptly when breakdowns occur, and preventative maintenance plans are in place for all such equipment.
  • Reporting any maintenance requirements for guest accommodation and public areas to the Chief Engineer and monitoring of these requests to ensure timely follow-through.
  • Ensure all areas of the hotel are clean: All bedrooms, public areas, and back-of-house areas are kept perfectly clean. All bedrooms and guest areas are checked for cleanliness daily. All areas of cleaning contracted out (e.g., garbage clearing) are checked on a regular basis.
  • Ensure laundry operations operate to standards. All guest linen is correctly folded and has no damage from laundering. All linen is used in rotation to limit damage through wear and tear.
  • Ensure guest laundry is handled to the correct standards. Discrepancies in counts and/or returns are followed up. Collection and delivery of guest laundry and runs to schedule.
  • Record and report all losses or damages in the guest room and public areas.
  • Manage the guest's ‘lost property’ items.
  • Assist Executive Housekeeper in ensuring linen expenses and other costs are in line and properly monitor.
  • Conduct training for the Housekeeping Staff regularly.
  • Attend daily meetings in the absence of the Department Head.