COMO The Halkin, UK
Property: COMO The Halkin
Position: Night Receptionist
Base Location: COMO The Halkin
Department: Front Office /Reception
Reporting to: Front Office Manager
- Follow company policies and procedures regarding the check-in and –out process whilst providing our guests with prompt, efficient, and friendly service.
- Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
- As Night receptionist, you must represent the COMO brand and reflect on our vision and values at all times.
- Handle guest interactions and complaints in a polite, engaging and empathetic manner.
- To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain a smooth operation.
- An individual who has experience in Front Office hospitality would be beneficial.
- Knowledge of Opera is highly desirable.
- A positive character with a proactive approach and a self-driven attitude.
- Pay excellent attention to detail.
- Have a responsible attitude with a calm and professional approach.
- A team Player.