Reservations Supervisor
COMO Metropolitan Singapore
Property: COMO Metropolitan Singapore
Position: Reservations Supervisor
Base Location: Singapore
Department: Sales and Marketing
Reporting to: Cluster Revenue Manager
Job Summary:
Overall responsibility for the Reservations Supervisor to assist with the day-to-day running of the Reservation Department of COMO Metropolitan Singapore. Developing specific goals, policies, and strategies for the department.
Tasks/Responsibilities:
- Be knowledgeable about the hotel’s facilities, operating hours, and services provided.
- Ensure that all relevant information and updates are shared with your team.
- To monitor standards in Reservation Department to include the handling of telephone calls and emails from external and internal clients.
- Maintain and update guest history data as and when necessary.
- Ensure that daily, weekly, and monthly reports are completed accurately and distributed in a timely manner.
- Prepare Travel Agent commission reports and liaise with the Accounts department for payment processing.
- To monitor and organise the Reservation filling system with the most updated information.
- Responsible for reviewing email replies to ensure the accuracy of information.
- Ensure that all reservations are entered in Opera PMS with all the relevant guest requests, billing instructions, and traces.
- Ensure that payment for all reservations is received within the terms and conditions of the hotel and rate booked and that deposits and full payments are received prior to guest arrival.
- Analyse pick-up trends and implement selling strategies to maximise revenue.
- Participate in sales activities as and when required ensuring the Reservations team is kept informed of all promotions within the hotel and all COMO Hotels and Resorts.
- Ensure to work closely with Front Office to ensure the team is knowledgeable and up to date with current selling strategies.
- Ensure all team members are fully trained within Leading Quality Assurance guidelines.