Cluster IT Manager
COMO Metropolitan London, UK
Property: COMO Metropolitan London
Position: Cluster IT Manager
Department: IT
Reporting to: Hotel Manager / Managing Director / Project Manager
Role
The Cluster IT Manager oversees the technology infrastructure across the COMO London properties, ensuring seamless IT operations to support the Hotel’s standards. He/she is responsible for managing and maintaining all IT systems, including network infrastructure, hotel management software, and guest-facing technology. The Cluster IT Manager ensures data security, leads troubleshooting efforts, and coordinates with the Hotel departments to implement innovative solutions that enhance operational efficiency and guests experience.
Tasks/Responsibilities:
- Ensure colleagues and Hotel guests can depend on you when problems arise or when suggestions are needed
- Strive and have your workforce strive for quality throughout your job and interaction with our guests
- Review processes periodically on possible improvements to reach these standards
- Respond promptly and politely to colleagues and guests telephone enquiries, noting details and following up accordingly
- Handle minor complaints in a professional and courteous manner and forward any comments in the guest comment forms to Front Office Manager
- Refer all major complaints to the IT Manager immediately
- Keep in close contact with Engineering coordinator in reference to maintenance repairs and out of order rooms
- Maintain accurate work records to be handed over before going off duty
- Be responsible for the upkeep of the IT office - neat, tidy, and clean ensuring a pleasant working environment
- Participate fully in the teamwork aspect of the department and display a positive attitude at all times
- Have a complete understanding of the hotels employee handbook and practice to the regulations contained within
- Attend departmental meetings as required
- Answer the paging system when applicable
- Contact the relevant contractors when service support is required. Liaise with external systems suppliers/maintainers
- Monitor the productivity of both IT Butler and Systems Administrator
- Prioritise and set the workload for system administrators
- Maintain relevant knowledge and skills to ensure a competence in support of the various technologies in use
- Keep yourself updated continuously on the hotel's latest development and pass on such information correctly to your staff
- Follow and enforce the set Rules and Regulations, and make sure your team applies ot safety measures indicated in your SOPs
- Ensure the good functioning of your colleagues' working tools, which will subsequently reflect in the quality of your services
Essential Attributes
- Previous experience in IT in luxury hotel setting
- Proactive in approach with self-driven attitude
- Excellent social and communication skills
- Excellent spoken and written English
Sustainability & Corporate Social Responsibility
At COMO, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals. We value candidates who are passionate about driving sustainable practices and contributing to a positive impact on our communities and the planet. Your participation will be crucial in helping us meet our sustainability objectives and create lasting change.
Extra Duties:
From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security