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Floor Housekeeper

Property:​ COMO Metropolitan London

Position:​ Floor Housekeeper

Base Location:​ London

Department:​ Housekeeping

Reporting to:​ Executive Housekeeper / Assistant Executive Housekeeper / HSK Coordinator

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Tasks/Responsibilities:​

  • Supervise the Housekeeping department, ensuring that directions are properly executed
  • Perform the highest standard of service in compliance with the COMO values, emphasizing the needs for consistency throughout
  • Seek responsibility, show courage in taking decisions and take responsibility for your actions and the actions of those reporting to you
  • Regularly check your assigned team members are adhering to the Hotel’s standard
  • Periodically review processes on possible improvements to reach the standards
  • Prepare daily work sheets and allocate work assignments to Room Attendants and Porters to ensure maximum coverage
  • Responsible for office administration tasks such as maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, handover, etc.
  • Control of the issue, collection and returning of pass keys/spectral link phones for all Housekeeping team members
  • Check all team members in and out when reporting for duty
  • Check all rooms have been cleaned to standard whilst you are on duty
  • Ensure corridors and back stairs are clear at all times, and that soft furnishings, carpets and room decor is maintained to COMO standard
  • Oversee the implementation of regular as well as deep cleaning
  • Collect guests’ laundry, pressing or dry cleaning when required, and keep accurate records of all guest laundry and dry cleaning that goes out for cleaning
  • Being able to maintain effective communication with team members and supervisors. Give clear concise instructions at all times
  • Brief each Room Attendant daily on his/her task taking special care to instruct on the special requirements
  • Ensure all maintenance tasks are reported via Triton to the maintenance department and a check done to ensure items are repaired. If not, report to Executive Housekeeper or the housekeeper on duty
  • Liaise with all departments on the special requirements of the guests
  • Ensure maids cupboards are well stocked and kept clean and tidy
  • Handle all complaints relating to Housekeeping in a professional and courteous manner, forward any comments to the Duty manage
  • Respect privacy and confidentiality of all our guests at all times; do not divulge any guest related information to third parties

Job Requirements:​

  • Previous experience in Housekeeping
  • Proactive in approach with self-driven attitude
  • Good social and communication skills
  • Ability to work within a team, as well as alone
  • Ability to manage junior team members

Desirable Attributes:

  • Ability to communicate in multiple languages
  • Previous experience as a Floor Supervisor, within a five stars Hotel