F&B Team Member
COMO Metropolitan London
Property: COMO Metropolitan London
Position: F&B Team Member
Department: Food and Beverage
Reporting to: F&B Manager / Assistant F&B Manager
Role
The F&B Operations Team Member is involved in assisting his/her departmental supervisors by performing tasks such as taking, preparing and delivering orders, organise the room service area to keep it clean and tidy, and maximise sales opportunities through the knowledge of product and suggesting selling.
Tasks/Responsibilities:
- Provide an efficient, polite and courteous service to guests over breakfast service, room service, or events
- Take orders over the phone and in person in a friendly and welcoming manner
- Ensure orders are given to the Kitchen in a timely manner
- Prepare teas, coffees and other hot beverages for guests
- Assist with setting tables, polishing china and cutlery
- Assist the Room Service Manager/Supervisors in the overall responsibility and smooth operation of all Food and Beverage areas such as Room Service, Mini Bar, Breakfast Room, Meeting and Event Rooms
- Ensure that all areas are kept correctly with regards to storage and cleanliness at all times
- In conjunction with the Kitchen, ensure that consistent quality in production and service of food in the room service is maintained
- Ensure that all work equipment is in good working order and liaise with other departments for maintenance and repair if necessary
- Handle deliveries, inspect items, and report any discrepancies
- Refilling fridges in preparation area and mini-bars in guest rooms
- Assist in stock count and inform the Manager if stock is low
- Handle guest requests, allergies and dietary needs with professionalism and care
- Accurately handle guest billing, ensure timely delivery of orders
- Maintain professional body language and grooming standards at all times, adhering to the hotel's policies and guidelines
Job Requirements:
- Possess an understanding of the Liquor License and all Health & Safety procedures
- Positive in approach with self-driven attitude
- Excellent social and communication skills
- Ability to work within a team as well as alone
- Excellent spoken and written English
- Be passionate and committed
- Team Player, vibrant. energetic
- Highly motivated and able to motivate others
- Previous experience as in luxury hotel setting
CONTACT US
We are always looking for talented people to join us at COMO. If you would like to send us your resume for a position not advertised please send your resume to us.