Front Office Manager

Entity/Property: COMO Le Montrachet, France
Position: Front Office Manager
Base Location: Burgundy, France
Department: Front Office
Reports To: Director of Operations

Responsibilities:

• Manage, supervise and coordinate the team of receptionists and night team members
• Establish the schedule of the service teams
• Manage the accounts receivable and ensure the collection of customers
• Manage the reservation schedule and optimize the hotel's occupancy
• Apply the pricing strategy and yield management strategy 
• Take care of the customers
• Welcome and present the establishment's services to customers
• Follow up on requests, emails and manage commercial mail
• Manage the VIP reception
• Manage customers' requests and complaints 
• Supervise and manage group requests
• Manage the reservation and marketing department
• Supervise social media platforms and communication
• Manage and ensure the implementation of departmental procedures
• Manage relations with travel agencies and reservation centers

Key Requirements:

• Experience in a similar position or equivalent
• Excellent reception, service and commercial skills
• Good manager, organized and reliable
• Excellent presentation
• Fluent in English
• Motivation, discretion and confidentiality
• Respect and promotion of COMO values