Housekeeping Coordinator

COMO Metropolitan Singapore

Property: COMO Metropolitan Singapore
Position: Housekeeping Coordinator
Base Location: Singapore
Department: Housekeeping
Reporting to: Assistant Housekeeper

Job Summary

Manage and coordinate all housekeeping desk operations and deliver guest services according to COMO Brand Standards and policies.


  • Understand the facilities, operating hours, and services provided in COMO Metropolitan Singapore.
  • Monitor and maintain standards in all desk-controlled operations.
  • Follow all Fire, Health and Safety, Hygiene Regulations, Security, and Medical Emergency procedures.
  • Prepare duty rosters monthly as fairly and cost-effectively taking into consideration of their multi-skill and occupancy level for that month.
  • Control the issue and collection of all keys for all housekeeping employees and ensure signature and time are recorded in the housekeeping book.
  • Control the telephone system where applicable.
  • Ensure the Room attendant sections are split fairly, and the credit system is honoured.
  • Ensure open sections are split with care and give extra rooms as close as possible to their section.
  • Inform Executive Housekeeper when employees are late for duty or called in absent.
  • Prepare a list of departures, arrivals, and any special requests for Floor Housekeepers when they report for duty.
  • Handle all guest requests according to Leading Quality Assurance guides.
  • Update the room status by telephone or computer to be able to work with the computer efficiently.
  • Respond promptly and politely to guest telephone enquiries, noting details and following up accordingly.
  • Check with the Night Manager for no-shows, early arrival, etc., before proceeding to split the sections.
  • Handle minor complaints in a professional and courteous manner and forward any comments to Guest Service Agents. Update log for Executive Housekeeper.
  • Refer all major complaints to the Executive Housekeeper or Assistant Housekeeper immediately.
  • Maintain lost property records and store them securely.
  • Maintain close contact with Engineering Coordinator in reference to maintenance repairs and out-of-order rooms.
  • Work closely with the Front Desk in reference to arrivals and departures.
  • Maintain accurate work records to be handed over before going off duty.
  • Ensure that the housekeeping office is neat, tidy, and clean.
  • Keep the notice board up to date in the housekeeping office.
  • Attend departmental meetings as required.
  • Participate in training courses as required.
  • Compliance with the Protocol and SOPs of the Housekeeping Department.