Night Manager

COMO Metropolitan London, UK

Property: COMO Metropolitan London
Position: Night Manager
Base Location: COMO Metropolitan London  
Department:  Front Office
Reporting to: Front of Office Manager

Tasks/Responsibilities:

• Assess guest complaints/problems and take prompt appropriate and corrective action to ensure guest satisfaction.
• Act without prior approval with full authority within his/her scope to ensure that all The Metropolitan's policies and procedures are followed.
• Ensure coverage of the front desk at all times.
• Be certified and fully versed in all positions contained in the Front Office operation.
• Maintain an effective flow of communication from the Front of House to all departments and ensure all Front Office staff is kept informed of issues that concern them.
• Ensure the proper handling of all VIP guests as specified in the VIP procedures.
• Maintain a close working relationship with the Sales, Accounts, and Housekeeping departments.
• Oversee handling of special room requests, special accommodation needs, and billing instructions.
• Review all Front Office work to ensure all procedures are being met and ensure deficiencies are corrected appropriately and immediately.
• You will be responsible for supervising the work of our dedicated night team throughout the hotel, maintaining motivation levels, and developing those within your immediate front office team.
• You will work closely with the Duty Security Officer to ensure that any incidents are resolved where possible and recorded or reported appropriately.

Key Requirements:

• A background in Front Office Hospitality
• Knowledge of Opera is highly desirable.
• Previous experience in a management role is critical
• A proactive approach with a self-driven attitude
• Excellent eye for detail
• A responsible and mature attitude
• The ability to remain calm and focused in an emergency situation