Telephone Operator

COMO Metropolitan Singapore

Property: COMO Metropolitan Singapore
Position: Telephone Operator
Base Location: Singapore
Department: Front Office
Reporting to: Front Office Supervisor


  • Welcome guests professionally and demonstrate a warm, confident, and genuine first impression over the phone.
  • Handle all incoming and outgoing phone calls, respond to guest’s requests in a timely matter and per COMO Hotels and Resorts, and Leading Quality Assurance guidelines.
  • Explain and relay hotel information to guests, including information about the hotel facilities, room locations, and operating hours of all outlets accordingly.
  • Understand local areas offerings to help guests with questions they may have during their stay.
  • Record and relay messages accurately, completely, and legibly ensuring follow-up is carried out when necessary.
  • Handle and deliver wake-up call requests.
  • Handle room-service meal orders and ensure correct delivery to the kitchen and room-service department. Show excellent menu knowledge and daily specials.
  • Upsell hotel products when possible, private dinners, and more.
  • Handle guest complaints with professionalism and promptly identify a corrective action to satisfy our guests.
  • Carry any tasks and assignments as per General Manager’s instructions.
  • Responsible for all key inventory ensuring accuracy in storage.