COMO Metropolitan London, UK
Property: COMO Metropolitan London
Position: Luggage Porter
Base Location: COMO Metropolitan London
Department: Front Office
Reporting to: Concierge Manager
- Warmly greet and assist guests upon arrival and departure to enhance their overall experience.
- Safely deliver and collect luggage, as well as assist with the timely delivery of guest requests.
- Take room service orders accurately and ensure prompt and precise delivery to guest rooms.
- Provide attentive assistance to guests with their requests in the front lobby area, showcasing a high standard of service.
- Manage newspaper orders, assist with housekeeping tasks, and support valet services as needed.
- Maintain the lobby area to impeccable standards, ensuring it remains clean and inviting at all times.
- Possess a background in the hotel industry, demonstrating a solid understanding of hotel operations and guest service.
- Display a proactive and self-driven attitude, taking initiative to provide exceptional guest experiences.
- Exhibit excellent social interaction and communication skills to effectively engage with guests and team members.
- Demonstrate fluency in spoken English, complemented by proficient written English for clear and accurate communication.
- Collaborate effectively as a team player, willing to adapt to various tasks and work shifts as part of a 24/7 rotation schedule.
- Possess a good general knowledge of London, enabling you to assist guests with directions and recommendations to enhance their stay.