Luggage Porter

COMO Metropolitan London, UK

Property: COMO Metropolitan London
Position:   Luggage Porter
Department:  Front Office
Reporting to: Head Concierge / Front Office Manager

Role

As a Luggage Porter, you will be providing an efficient, polite and courteous service on arrival and departure of guests in the Hotel, helping carry their luggage in/out of the hotel and to/from their rooms. You will assist the Concierge with guests’ requests, running messages and errands as required whilst also ensuring the door area, reception and lobby are maintained to a high standard at all times.

Tasks/Responsibilities:

• Greet, assist and help direct guests on arrival or departure from the hotel, and with their luggage

• Show guests the facilities of the room, including how to work the TV and air conditioning unit

• Handle, log and store luggage accordingly

• Ensure the luggage room is kept in an orderly state

• Keep the Lobby in an orderly state, ensuring all areas are tidy, clean and well kept

• Help assist the Doorman when required

• Order and deliver newspapers, housekeeping and Valet duties

• Park cars in/return cars from the hotel garage (if in possession of a driver’s licence)

Essential Attributes: 

• Previous experience as Luggage Porter / Porter in luxury hotel setting
• Excellent social interaction and communication skills 
• High level of organisational skills 
• Be familiar with Hotel products and all departments within the Hotel
• Proactive approach with self-driven attitude and a team spirit
• Excellent spoken and written English 
• Flexible with tasks carried out and shifts worked as part of the rota covers 24 hours over 7 days 

Desirable Attributes: 

• Good general knowledge of London to assist guests with their bearings
• Provision of driving licenses (as you may be asked to assist with the parking of guests' cars)

Sustainability & Corporate Social Responsibility

At COMO, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals. We value candidates who are passionate about driving sustainable practices and contributing to a positive impact on our communities and the planet. Your participation will be crucial in helping us meet our sustainability objectives and create lasting change.

Extra Duties:

From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.