Luggage Porter

COMO Metropolitan London, UK

Property: COMO Metropolitan London
Position:   Luggage Porter
Base Location: COMO Metropolitan London  
Department:  Front Office
Reporting to: Concierge Manager

Tasks/Responsibilities:

• Warmly greet and assist guests upon arrival and departure to enhance their overall experience.
• Safely deliver and collect luggage, as well as assist with the timely delivery of guest requests.
• Take room service orders accurately and ensure prompt and precise delivery to guest rooms.
• Provide attentive assistance to guests with their requests in the front lobby area, showcasing a high standard of service.
• Manage newspaper orders, assist with housekeeping tasks, and support valet services as needed.
• Maintain the lobby area to impeccable standards, ensuring it remains clean and inviting at all times.

Key requirements

• Possess a background in the hotel industry, demonstrating a solid understanding of hotel operations and guest service.
• Display a proactive and self-driven attitude, taking initiative to provide exceptional guest experiences.
• Exhibit excellent social interaction and communication skills to effectively engage with guests and team members.
• Demonstrate fluency in spoken English, complemented by proficient written English for clear and accurate communication.
• Collaborate effectively as a team player, willing to adapt to various tasks and work shifts as part of a 24/7 rotation schedule.
• Possess a good general knowledge of London, enabling you to assist guests with directions and recommendations to enhance their stay.