Public Area Cleaner

COMO Metropolitan London, UK

Property: COMO Metropolitan London
Position: Public Area Cleaner
Department:  Housekeeping
Reporting to: Floor Housekeeper / Assistant Executive Housekeeper / Executive Housekeeper 

Role

The Public Area Cleaner is involved in the efficient cleaning and maintaining of all public areas and offices within the Hotel, doing so in accordance with the specific goals, policies and strategies stipulated. He/she ensures on daily basis that all areas of the Hotel are maintained to a high standard.

Tasks/Responsibilities:

• Be an efficient support to the Housekeeping department in cleaning and maintaining the Hotel, doing so in accordance with the company policies and procedures 
• Maintain the cleanliness of all guest toilets, public guest areas, guest and staff lifts, and offices assigned
• Maintain the cleanliness of stairwells within the Hotel 
• Be able to manage a variety of different tasks at the same time
• Help Floor Housekeepers to maintain accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, and with handover
• Distribute stores to ensure the cupboards on every floor are stocked, clean and tidy
• Relay daily to supervisors any problems that occur whilst working
• Respect privacy and confidentiality of all our guests at all times
• Ensure that any work assigned on the work sheet during shift is completed in a timely manner
• Report any jobs that could not be completed and give reasons, to ensure work is at least completed
• Be able to maintain effective communication with Floor Housekeepers. Give clear, concise information at all times
• Understand the daily brief each day for tasks, taking special care on instructions and special requirements
• Make sure if allocated a spectral link phone, they are switched on before leaving the Housekeeping office, and answer promptly at all times
• Know all theoretical and technical aspects of your job and immediate work environment 
• Attend training offered by the Hotel
• Be knowledgeable about the Hotel's facilities, operating hours and services provided
• Solve all problems encountered in a responsible and transparent way 
• Make sure to apply to safety measures indicated in the Standard Operating Procedures (SOPs) and Work Instructions (WI) 

Essential Attributes:

• Proactive in approach with self-driven attitude
• Good social and communication skills
• Ability to multitask in a fast-paced environment
• Attention to details, good timekeeping

Desirable Attributes

• Previous experience cleaning rooms within five-star hotels 

Sustainability & Corporate Social Responsibility

At COMO, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals. We value candidates who are passionate about driving sustainable practices and contributing to a positive impact on our communities and the planet. Your participation will be crucial in helping us meet our sustainability objectives and create lasting change.

Extra Duties:

From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.