Sommelier, nahm

Property: COMO Metropolitan Bangkok
Position: Sommelier, nahm
Division: Food & Beverage
Department: nahm Service
Reporting to: nahm Food & Beverage Manager

Job Purpose:

To manage the wine program at nahm, including selecting, purchasig, and serving wines that complement the restaurant's menu. This role involves advising guests on wine, maintaining the wine inventory, and ensuring a high standard of wine service and knowledge among the staff.

Tasks / Responsibilities:

General Responsibilities:

• Report to work on time, neatly groomed, and in the correct uniform.
• Assist in administering and communicating pertinent information.

Wine Management

• Oversee all wine purchase and cost management.
• Assist members and guests during dinner service with wine recommendations, selections for perfect pairing with their dinner, decanting of wine, and wine service.
• Responsible for creating PLU, printing menu, and updating the wine list.
• Ensure that all wine are serve in proper glassware and in proper condition.
• Promote wine events.
• Contact suppliers and inform the management team of any inquiries.
• Develop wine list and wine pairings according to the menu.
• Keep the assistant manager informed of all operational issues.
• Record and send daily par bar reports via email to all concerned parties.
• Responsible of the inventory and the monthly inventory.
• Ensure correct charges have been posted to the correct bill when using Micros.

Customer Interaction:

• Learn by heart the potential allergens in our food and drinks.
• Describe and recommend food and beverage to customers.
• Explain how various menu items are prepared, including describing ingredients and cooking methods.
• Bring wine selections to tables with appropriate glasses, and pour wine for customers.
• Upsell additional drinks and wine as needed.
• Check customer satisfaction to ensure they are enjoying their meals and report any issues to the management.

Training:

• Train team members to maximize their understanding of wine and proper service techniques, including glassware, pour levels, beverage pairings, and the ability to understand guest preferences.
• Attend required training courses in F&B and other department required.

General:

• Ensure individual style, working practices, and conduct align with COMO's Mission, Vision and Values.
• Enhances team morale and spirit by cultivating strong relationships with hotel colleagues.
• Undertakes any additional tasks as instructed by the superior.
• Acquainted thoroughly with all health and safety, fire, and emergency procedures.
• Adheres to high standards of personal hygiene, attire, uniform, and body language.
• Remains courteous and professional in all situations that reflect on the hotel's reputation.
• Attends meetings and training sessions as required by the superior.
• Actively participates in and supports the hotel's sustainable practices, contributes and initiatives.
• Ensures that all activities are conducted with honesty, integrity, and in line with Thai law.

Performance Evaluation Criteria:

• Meet monthly revenue goals. Propose and follow up on new projects.
• Ensure the wine stock, service runs smoothly, adhere to LQA standards and COMO values.
• Share knowledge through training.
• Facilitate clear communication and coordination within nahm, with other departments, and with guests.