Group and Event Coordinator/Executive

Entity/Property: COMO Castello del Nero
Position: Group and Event Coordinator/Executive
Base Location: Tuscany, Italy
Department: Sales and Marketing
Reports into: Groups and Events Manager


  • Take group event enquiries by phone and e-mail and follow up with clients in a timely manner to ensure group/meeting/event is organised according to their requirements.
  • Responsible for writing event proposals and preparing group, meeting & events contracts, ensure that all policies, procedures, terms & conditions are included
  • Ensure all billing for Groups and Events is completed and charged accordingly. To make sure that an accurate copy is sent to the client.
  • Responsible for inputting all relevant client data and their inquiries into the system
  • Ensure that events collaterals are up to date
  • Ensure all departments are aware of the forthcoming week’s groups and events and assist in compiling the Group & Events Reports on a weekly basis.
  • Be on hand to meet and greet clients as and when necessary, and to be their point of contact during their event/meeting, should they need
  • Assist in client site inspections as requested by the Group and Events Manager
  • Assist with compiling monthly Group, Meeting and Events Reports with events details, revenue and summary of all past activities
  • Assist with maintenance of an effective filing/trace system to monitor all past/future groups and events
  • Must, on occasion, be flexible in the work hours in line with the operational needs of executing the events
  • To input all information into the sales and catering system to the required standards

Key Requirements:

  • Must be able to prioritise, multi-task and forward plan
  • Excellent organiser
  • Confident in verbal communications – English language
  • Positive & supportive team player
  • Excellent communication skills, verbal written
  • Fine eye for detail
  • Passionate and committed, a team player, vibrant, energetic and fun, highly motivated
  • Demonstrates initiative
  • Client focused
  • IT Skills Required: Excellent knowledge of:  Microsoft Office, Opera