Night Receptionist

COMO Metropolitan London UK

Property: COMO Metropolitan London
Position:  Night Receptionist
Base Location: COMO Metropolitan London
Department: Front Office 
Reporting to: Front Office Manager  


  • Follow company policies and procedures regarding the check-in and –out process whilst providing our guests with prompt, efficient, and friendly service.
  • Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
  • As a Night receptionist, you must represent the COMO brand and reflect on our vision and values at all times.
  • Handle guest interactions and complaints in a polite, engaging, and empathetic manner.
  • To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain a smooth operation.

Key requirements

  • An individual who has experience in Front Office hospitality would be beneficial.
  • Knowledge of Opera is highly desirable.
  • A positive character with a proactive approach and a self-driven attitude.
  • Pay excellent attention to detail.
  • Have a responsible attitude with a calm and professional approach.
  • A team player.