Hotel Manager

COMO Cocoa Island

Property: COMO Cocoa Island
Position: Hotel Manager
Base Location: Maldives
Department: Admin and General
Reporting to: Cluster GM / General Manager

Job Summary:

The Hotel Manager plays a crucial role in the overall management and operation of the Resort. Responsible for overseeing various departments, ensuring exceptional guest experiences, and contributing to the overall success of the Resort. 


Operational Excellence

  • Serve as a COMO ambassador, engaging with guests and maintaining a visible presence on the property.
  • Establish and uphold high standards of service and hospitality across the property.
  • Monitor key performance indicators (KPIs) related to guest satisfaction, employee performance, and operational efficiency.
  • Continuously adjust and improve operational areas to enhance guest satisfaction.
  • Respond to inquiries and address guest complaints in a timely manner.
  • Ensure updated product knowledge of all COMO properties and initiatives is shared with the team.

Guest Experience

  • Ensure the highest level of guest satisfaction by providing exceptional guest services and amenities within property and group standards.
  • Oversee guest services to ensure a personalized and luxurious experience.
  • Handle guest feedback and implement strategies to enhance satisfaction.
  • Coordinate with relevant departments to promptly address guest requests and concerns.
  • Proactively obtain feedback from guests to ensure consistent service levels.
  • Maintain a positive and professional manner with guests and and the team to build rapport and loyalty.

Quality Control:

  • Maintain and enhance the resort's reputation for luxury and excellence.
  • Uphold brand standards and ensure compliance with industry regulations.
  • Conduct regular inspections to ensure facilities and services meet the highest standards.
  • Manage the department based on product specifications aligned with Leading Quality Assurance standards.
  • Ensure full knowledge of all hotel systems for optimal use.

People Leadership

  • Build rapport with company owners, partners, and COMO managers visiting the property.
  • Develop a positive and motivated team, fostering a 'can do' attitude.
  • Manage and develop a service-oriented environment with a focus on attention to detail.
  • Establish an 'open door' policy for effective communication with employees.
  • Adjust appropriate manning levels during peak and low occupancies.

Financial leadership

  • Implement the approved budget and monitor expenditures to stay within budget.
  • Attend Revenue and Forecast meetings to drive additional revenue through upselling.
  • Assist in collecting information for the annual sales and marketing plan.
  • Stay informed about market developments and competitor activities.
  • Implement systems to maximize property facilities revenue.
  • Safeguard company assets through effective controls and reviews.
  • Conduct monthly sessions with Department Heads after profit and loss meetings.
  • Research ways to minimize operating costs without compromising service and production quality.

Key Requirements:

Education and Experience:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Proven track record of successful hotel management, preferably in luxury resorts.
  • Extensive experience in various hotel departments, including front office, housekeeping, and food and beverage.

Leadership Skills:

  • Strong leadership and interpersonal skills to effectively manage a diverse team.
  • Ability to inspire and motivate team to consistently deliver exceptional service.

Industry Knowledge:

  • In-depth knowledge of the luxury hospitality industry, market trends, and customer preferences.
  • Familiarity with the regulatory and compliance requirements of the hospitality sector.

Communication Skills:

  • Excellent verbal and written communication skills.
  • Ability to interact confidently with guests, team members, and senior management.


  • Proven ability to analyze and resolve complex operational and guest-related issues.
  • Strategic thinker with the capability to make sound decisions under pressure.

Flexibility and Adaptability:

  • Willingness to work irregular hours, weekends, and holidays as required by the resort's operational needs.
  • Adaptability to changing circumstances and a dynamic hospitality environment